Legal
Shipping & Returns Policy
Last updated: 08 September 2026
This policy explains how Hunza Eats ships orders, what delivery to expect, and how returns and refunds work. Delivery and returns are handled differently for orders within Pakistan and orders shipped internationally — please read the section that applies to you. This policy should be read together with our Terms & Conditions.
🇵🇰 Pakistan
Domestic Shipping & Returns
Delivery areas
We deliver across Pakistan through courier partners, with dedicated coverage for Hunza / Gilgit-Baltistan, Karachi, Lahore, Islamabad / Rawalpindi, and the rest of the country. Delivery to remote or far-flung areas may take longer or have restricted courier availability — confirm coverage for your exact location with us on WhatsApp before ordering.
Delivery charges
Delivery within Pakistan is charged by destination and parcel weight (0–500g, 500g–1kg, 1–2kg, 2–5kg, and 5kg+ bands). The exact charge is shown at checkout and confirmed again via WhatsApp before your order is finalised. Free or discounted delivery may be offered on orders above a certain value — current promotions are shown on the website.
Delivery timelines
- Major cities (Islamabad, Rawalpindi, Lahore, Karachi): 1–3 business days
- Other cities: 3–7 business days
- Remote areas: 7–14 business days (subject to courier availability)
These are estimates, not guarantees. Delays can happen due to courier issues, weather, public holidays, or other circumstances beyond our control — we will keep you updated on WhatsApp if a significant delay comes up.
Islamabad local pickup
Free same-day or next-day local pickup is available in Islamabad, and at our other listed pickup locations. Message us on WhatsApp to arrange a convenient time and place.
Payment for domestic orders
Cash on Delivery (COD) is available in select cities — confirm with us at the time of ordering. Bank transfer, EasyPaisa, and JazzCash are accepted for advance payment anywhere in Pakistan.
Returns & refunds — Pakistan
We take pride in the quality of every product we ship. If your order arrives damaged, incorrect, or significantly different from what you ordered, we will offer a replacement or full refund — no questions asked. Because our products are consumable food items, we cannot accept returns of opened products unless the product is defective or was delivered incorrectly, and we do not accept returns of products that were stored improperly by the customer or have exceeded their natural shelf life after delivery.
To raise a concern, contact us on WhatsApp at +92 319 6007247 or email thehunzaeats@gmail.com within 48 hours of receiving your order, with your order reference and photos of the issue. We respond within 1 business day. Approved refunds are processed within 5–7 business days via your original payment method, bank transfer, EasyPaisa, or JazzCash, as agreed. You may cancel an unconfirmed or unshipped order at any time on WhatsApp; once an order has been dispatched, it cannot be cancelled.
🌍 International
Shipping & Returns Outside Pakistan
Placing an international order
We are happy to ship to most countries, but international orders are handled manually rather than through automatic checkout. Message us on WhatsApp or email thehunzaeats@gmail.com with your country, city, and the products you'd like, and we will confirm availability, total cost, and an estimated delivery window before you pay.
Customs, duties & import restrictions
Many countries restrict or regulate the import of dried fruits, nuts, and other food products. It is your responsibility to check your own country's customs rules before ordering. Any import duties, taxes, or customs clearance fees charged by your destination country are the customer's responsibility and are not included in our prices or shipping charges. Hunza Eats is not liable for parcels delayed, held, or destroyed by customs authorities.
Shipping cost & delivery timelines
International shipping cost depends on destination and parcel weight, and is quoted to you before payment. Typical delivery takes approximately 10–25 business days from dispatch, depending on the destination country and customs clearance — this is an estimate, not a guarantee, and international shipments generally take longer than domestic ones.
Payment for international orders
International orders require full payment in advance, before dispatch, via international bank transfer or another method mutually agreed on WhatsApp or email. Cash on Delivery is not available outside Pakistan.
Returns & refunds — International
Because re-shipping consumable food products back across international borders is rarely permitted by customs authorities and is often impractical, we do not accept physical returns on international orders. If your order arrives damaged, incorrect, or significantly different from what you ordered, contact us within 48 hours of delivery with your order reference and photos of the issue — we will offer a replacement (where shipping it again is feasible) or a refund, at our discretion. Approved international refunds are processed within 7–14 business days via your original payment method, allowing for international transfer processing times.
Contact Us
For any question about an order, delivery, or a return — whether within Pakistan or international — reach us on WhatsApp at +92 319 6007247 or email thehunzaeats@gmail.com. We aim to respond within 1 business day.