Privacy Policy

1 Information We Collect

Information you give us directly

When you place an order or contact us through WhatsApp or our website, we may collect:

• Full name
• Phone number and WhatsApp number
• Email address (if provided)
• Delivery address, city, and postal code
• Order details (products, quantities, payment method)
• Any notes or special instructions you include with your order

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location (country/city level)
• Browser type, operating system, and device type
• Pages visited, time spent on site, and referring URLs
• Session data stored in browser cookies for cart functionality

Information we do not collect

We do not collect or store credit or debit card numbers. All payments are handled directly via bank transfer, cash-on-delivery, or third-party payment platforms at your discretion.

2 How We Use Your Information

We use the information we collect solely to:

• Process and fulfil your orders, including coordinating delivery
• Contact you via WhatsApp or phone to confirm your order, resolve issues, or arrange delivery
• Respond to enquiries or complaints
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our services
• Send you order updates or relevant information about your purchase (not marketing, unless you opt in)

We do not use your personal information for automated decision-making or profiling.

3 WhatsApp Communication

Our primary order and support channel is WhatsApp. When you message us on WhatsApp, your communication is subject to WhatsApp's own Privacy Policy. We only use WhatsApp conversations to process your orders and provide customer support. We do not add you to broadcast lists or send unsolicited messages.

4 Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Delivery partners: We may share your name, phone number, and delivery address with a courier or delivery service to fulfil your order.
• Legal obligations: We may disclose your information if required by law, court order, or a request from a government authority in Pakistan.
• Business transfers: In the unlikely event of a merger or acquisition, customer information may be transferred as part of the business assets, subject to the same privacy protections.

We do not share your data with advertisers, data brokers, or any third party for marketing purposes.

5 Cookies

We use cookies and similar browser storage solely for essential website functionality:

• Session cookie: Keeps you logged in (admin only) and maintains your shopping cart during your visit.
• Language preference cookie (he_lang): Remembers your language choice (English or Urdu) for one year.
• Cart storage (localStorage): Your cart items are stored locally in your browser — no cart data is sent to our server unless you complete an order.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can clear cookies at any time through your browser settings; this will reset your cart and language preference.

6 Data Retention

We retain your personal information only for as long as necessary:

• Order records are retained for up to 2 years for operational and legal purposes.
• Enquiries or support conversations are kept for up to 1 year.
• Server access logs are automatically purged after 90 days.

If you request deletion of your data, we will remove your personal details from our records within 30 days, except where retention is required by law.

7 Data Security

We take reasonable steps to protect your information:

• Our website is served over HTTPS (SSL/TLS encryption).
• Access to customer data is restricted to authorised Hunza Eats personnel only.
• Passwords and sensitive credentials are never stored in plain text.

No method of internet transmission is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security of data transmitted to or from our website.

8 Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for any optional processing at any time

To exercise any of these rights, please contact us at thehunzaeats@gmail.com or on WhatsApp at +92 319 6007247. We will respond within 14 working days.

9 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10 Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, Facebook, and Instagram. Clicking these links takes you away from our site. We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the revised policy.

12 Governing Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: